[rt-users] Problem with new install of RT 3.4.4

[Bill Sandiford]

Both,

/usr/local/bin/perl -MDBI -e'1'
and
sudo -u apache /usr/local/bin/perl -MDBI -e'1'

return back to the shell prompt after giving no output.


----- Original Message ----- 
From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
To: "Bill Sandiford" <bill at telnetcommunications.com>
Cc: <rt-users at lists.bestpractical.com>
Sent: Sunday, October 09, 2005 4:53 AM
Subject: Re: [rt-users] Problem with new install of RT 3.4.4


On 10/9/05, Bill Sandiford <bill at telnetcommunications.com> wrote:
> FYI
>
> in the Makefile for RT, PERL=/usr/local/bin/perl
> in the Makefile for mod_perl, PERL=/usr/local/bin/perl
This is good.
>
> output of 'find / -name DBI.pm -print'
>
> /root/.cpan/build/Apache-DBI-0.94/DBI.pm
> /root/.cpan/build/Apache-DBI-0.94/blib/lib/Apache/DBI.pm
> /root/.cpan/build/DBI-1.48/lib/Bundle/DBI.pm
> /root/.cpan/build/DBI-1.48/DBI.pm
> /root/.cpan/build/DBI-1.48/blib/lib/DBI.pm
> /root/.cpan/build/DBI-1.48/blib/lib/Bundle/DBI.pm
> /usr/local/lib/perl5/site_perl/5.8.7/i686-linux/Bundle/DBI.pm
> /usr/local/lib/perl5/site_perl/5.8.7/i686-linux/DBI.pm
> /usr/local/lib/perl5/site_perl/5.8.7/Apache/Session/Store/DBI.pm
> /usr/local/lib/perl5/site_perl/5.8.7/Apache/DBI.pm
Ok. looks like you really have DBI installed and it's installed in
correct location.
File permissions could be reason of your problems.
First of all try `/usr/local/bin/perl -MDBI -e'1'` as root, then try
as user of the apache server.
May be you have too strict umask for root.

>
>
>
> ----- Original Message -----
> From: "Bill Sandiford" <bill at telnetcommunications.com>
> To: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> Cc: <rt-users at lists.bestpractical.com>
> Sent: Saturday, October 08, 2005 11:25 PM
> Subject: Re: [rt-users] Problem with new install of RT 3.4.4
>
>
> > Hi Ruslan:
> >
> > yes you are correct about the distro Perl
> >
> > /usr/bin/perl -v    --- gives output of 5.8.0
> > /usr/local/bin/perl -v   --- gives output of  5.8.7
> >
> > running 'locate DBI' comes back with no response, same thing for 'locate
> > DBI.pm' if that matters
> >
> > when you are referring to the configure script, what configure script 
> > are
> > you referring to...for what package.
> >
> > I installed DBI and every other perl module from cpan, mostly by using
> > 'make fixdeps'
> >
> > DBI is version 1.48
> >
> > Bill
> >
> >
> >
> > ----- Original Message -----
> > From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> > To: "Bill Sandiford" <bill at telnetcommunications.com>
> > Cc: <rt-users at lists.bestpractical.com>
> > Sent: Saturday, October 08, 2005 7:18 PM
> > Subject: Re: [rt-users] Problem with new install of RT 3.4.4
> >
> >
> > On 10/9/05, Bill Sandiford <bill at telnetcommunications.com> wrote:
> >> Hello All:
> >>
> >> I'm having a problem with a new install of RT.  I've searched through
> >> google
> >> and the list archive and found other people that have had similar
> >> problems,
> >> but was unable to put my hand on a solution.
> >>
> >> Basically, everything went fine, install of everything was good, there
> >> were
> >> some dependencies that were missing but i fixed that with the make
> >> testdeps,
> >> make fixdeps procedure.
> >>
> >> I added the relevant info to the bottom of my httpd.conf file as per 
> >> the
> >> ManualInstallation guide, restarted apache, and when I browse to the 
> >> page
> >> I
> >> get a 500 Internal server error.
> >>
> >> When I look at apache's error_log I get:
> >>
> >> [Sat Oct  8 16:28:12 2005] [error] Can't locate object method "connect"
> >> via
> >> package "DBI" at
> >> /usr/local/lib/perl5/site_perl/5.8.7/DBIx/SearchBuilder/Handle.pm line
> >> 108.\n
> >>
> >> I have verified that DBI is installed, (make testdeps confirmed).  I
> >> tried
> >> removing and re-installing DBI with cpan but there was no change...I
> >> still
> >> get the same error.
> > Please run 'locate DBI' from shell.
> > I think you installed perl and also have distro's perl installed. By
> > default configure script choose default perl in '/usr/bin/perl'. You
> > have to run
> > `PERL=/usr/local/bin/perl ./configure`.
> > Also you use mod_perl then you have to build it against perl you want
> > to use with RT.
> >
> > Hope this would help you.
> >
> >>
> >> Here are my versions.
> >>
> >> RT 3.4.4
> >> uname -a: Linux localhost 2.4.21-4.ELsmp #1 SMP Fri Oct 3 17:52:56 EDT
> >> 2003
> >> i686 i686 i386 GNU/Linux
> >> mysql 4.1.14
> >> Apache 1.3.33
> >> mod_perl 1.29
> >> perl v5.8.7
> >>
> >> Any help would be appreciated !!!
> >>
> >> Regards,
> >> Bill
> >>
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >>
> >> Buy your copy of our new book, RT Essentials, today!
> >>
> >> Download a free sample chapter from http://rtbook.bestpractical.com
> >>
> >
> >
> > --
> > Best regards, Ruslan.
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Buy your copy of our new book, RT Essentials, today!
> > Download a free sample chapter from http://rtbook.bestpractical.com
> >
>
>


--
Best regards, Ruslan.