[rt-users] Problem with new install of RT 3.4.4
Bill Sandiford
bill at telnetcommunications.com
Mon Oct 10 18:05:22 EDT 2005
I tried commenting out PerlModule Apache::DBI from the httpd.conf but still
the same error.
Is there anything special that I will need to do to switch from mod_perl to
FastCGI? Do I have to do anything special to remove mod_perl?
Bill
----- Original Message -----
From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
To: "Bill Sandiford" <bill at telnetcommunications.com>
Cc: <rt-users at lists.bestpractical.com>
Sent: Monday, October 10, 2005 5:59 PM
Subject: Re: [rt-users] Problem with new install of RT 3.4.4
Do you have Apache::DBI in your httpd conf. Try to comment it out.
"PerlModule RT::Mason" enables RT.
You could try FastCGI instead of mod_perl.
On 10/11/05, Bill Sandiford <bill at telnetcommunications.com> wrote:
> I did some more testing and I found out the following, don't know if this
> helps or not.
>
> I have found out that all attempts to pull any page, html or otherwise
> from
> this server, gives the same 500 Internal Server Error. In the apache
> error_log its the same old
>
> [error] Can't locate object method "connect" via package "DBI" at
> /usr/local/lib/perl5/site_perl/5.8.7/DBIx/SearchBuilder/Handle.pm line
> 108.\n
>
> So basically any file I tried to access gave me the above error, even if
> it
> was just a simple "hello world" html file. The only way to stop this
> behavious was to comment out the following line in httpd.conf
>
> PerlHandler RT::Mason
>
> After commenting out that line in httpd.conf I figured I'd write just a
> little test script and try executing it from the webserver as opposed to
> from the command line. The script I wrote is:
>
> #!/usr/local/bin/perl
> use DBI;
> print "Content-type: text/plain\n\n";
> my $dbh = DBI->connect("dbi:mysql:base=rt3","rt_user", "rt_pass",
> {RaiseError => 1});
>
> This script ran without causing any errors. So this tells me that the
> problem is somehow related to the RT::Mason line in the httpd.conf
>
> Any ideas?
>
> Bill
>
> PerlHandler RT::Mason
> ----- Original Message -----
> From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> To: "Bill Sandiford" <bill at telnetcommunications.com>
> Cc: <rt-users at lists.bestpractical.com>
> Sent: Monday, October 10, 2005 2:49 PM
> Subject: Re: [rt-users] Problem with new install of RT 3.4.4
>
>
> On 10/10/05, Bill Sandiford <bill at telnetcommunications.com> wrote:
> > use DBI; is already at the top of that file...first few lines of file
> > looks
> > like this
> I don't have more ideas except one random:
> perl -Mstrict -w -MDBI -e'my $dbh = DBI->connect("dbi:mysql:base=rt3",
> "rt_user", "rt_pass", {RaiseError => 1});'
>
> If it works I don't know where should you look.
>
> >
> >
> > # $Header:
> > /home/jesse/DBIx-SearchBuilder/history/SearchBuilder/Handle.pm,v
> > 1.21 2002/01/28 06:11:37 jesse Exp $
> > package DBIx::SearchBuilder::Handle;
> > use strict;
> > use Carp qw(croak cluck);
> > use DBI;
> > use Class::ReturnValue;
> > use Encode;
> >
> > As far as devel mode goes, I don't know what you mean by this. To
> > install,
> > I followed the instructions at
> > http://wiki.bestpractical.com/index.cgi?ManualInstallation
> ok, this mean you don't use devel mode.
>
> > ----- Original Message -----
> > From: "Bill Sandiford" <bill at telnetcommunications.com>
> > To: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> > Cc: <rt-users at lists.bestpractical.com>
> > Sent: Monday, October 10, 2005 12:58 PM
> > Subject: Re: [rt-users] Problem with new install of RT 3.4.4
> >
> >
> > > I'm still stuck with this error.
> > >
> > > Can't locate object method "connect" via package "DBI" at
> > > /usr/local/lib/perl5/site_perl/5.8.7/DBIx/SearchBuilder/Handle.pm line
> > > 108.\n
> > >
> > > The other suggestions have been appreciated, but so far not able to
> > > resolve the issues. Does anyone else have any ideas?
> > >
> > > Regards,
> > > Bill
> > > ----- Original Message -----
> > > From: "Bill Sandiford" <bill at telnetcommunications.com>
> > > To: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> > > Cc: <rt-users at lists.bestpractical.com>
> > > Sent: Sunday, October 09, 2005 8:20 AM
> > > Subject: Re: [rt-users] Problem with new install of RT 3.4.4
> > >
> > >
> > >> Both,
> > >>
> > >> /usr/local/bin/perl -MDBI -e'1'
> > >> and
> > >> sudo -u apache /usr/local/bin/perl -MDBI -e'1'
> > >>
> > >> return back to the shell prompt after giving no output.
> > >>
> > >>
> > >> ----- Original Message -----
> > >> From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> > >> To: "Bill Sandiford" <bill at telnetcommunications.com>
> > >> Cc: <rt-users at lists.bestpractical.com>
> > >> Sent: Sunday, October 09, 2005 4:53 AM
> > >> Subject: Re: [rt-users] Problem with new install of RT 3.4.4
> > >>
> > >>
> > >> On 10/9/05, Bill Sandiford <bill at telnetcommunications.com> wrote:
> > >>> FYI
> > >>>
> > >>> in the Makefile for RT, PERL=/usr/local/bin/perl
> > >>> in the Makefile for mod_perl, PERL=/usr/local/bin/perl
> > >> This is good.
> > >>>
> > >>> output of 'find / -name DBI.pm -print'
> > >>>
> > >>> /root/.cpan/build/Apache-DBI-0.94/DBI.pm
> > >>> /root/.cpan/build/Apache-DBI-0.94/blib/lib/Apache/DBI.pm
> > >>> /root/.cpan/build/DBI-1.48/lib/Bundle/DBI.pm
> > >>> /root/.cpan/build/DBI-1.48/DBI.pm
> > >>> /root/.cpan/build/DBI-1.48/blib/lib/DBI.pm
> > >>> /root/.cpan/build/DBI-1.48/blib/lib/Bundle/DBI.pm
> > >>> /usr/local/lib/perl5/site_perl/5.8.7/i686-linux/Bundle/DBI.pm
> > >>> /usr/local/lib/perl5/site_perl/5.8.7/i686-linux/DBI.pm
> > >>> /usr/local/lib/perl5/site_perl/5.8.7/Apache/Session/Store/DBI.pm
> > >>> /usr/local/lib/perl5/site_perl/5.8.7/Apache/DBI.pm
> > >> Ok. looks like you really have DBI installed and it's installed in
> > >> correct location.
> > >> File permissions could be reason of your problems.
> > >> First of all try `/usr/local/bin/perl -MDBI -e'1'` as root, then try
> > >> as user of the apache server.
> > >> May be you have too strict umask for root.
> > >>
> > >>>
> > >>>
> > >>>
> > >>> ----- Original Message -----
> > >>> From: "Bill Sandiford" <bill at telnetcommunications.com>
> > >>> To: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> > >>> Cc: <rt-users at lists.bestpractical.com>
> > >>> Sent: Saturday, October 08, 2005 11:25 PM
> > >>> Subject: Re: [rt-users] Problem with new install of RT 3.4.4
> > >>>
> > >>>
> > >>> > Hi Ruslan:
> > >>> >
> > >>> > yes you are correct about the distro Perl
> > >>> >
> > >>> > /usr/bin/perl -v --- gives output of 5.8.0
> > >>> > /usr/local/bin/perl -v --- gives output of 5.8.7
> > >>> >
> > >>> > running 'locate DBI' comes back with no response, same thing for
> > >>> > 'locate
> > >>> > DBI.pm' if that matters
> > >>> >
> > >>> > when you are referring to the configure script, what configure
> > >>> > script
> > >>> > are
> > >>> > you referring to...for what package.
> > >>> >
> > >>> > I installed DBI and every other perl module from cpan, mostly by
> > >>> > using
> > >>> > 'make fixdeps'
> > >>> >
> > >>> > DBI is version 1.48
> > >>> >
> > >>> > Bill
> > >>> >
> > >>> >
> > >>> >
> > >>> > ----- Original Message -----
> > >>> > From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> > >>> > To: "Bill Sandiford" <bill at telnetcommunications.com>
> > >>> > Cc: <rt-users at lists.bestpractical.com>
> > >>> > Sent: Saturday, October 08, 2005 7:18 PM
> > >>> > Subject: Re: [rt-users] Problem with new install of RT 3.4.4
> > >>> >
> > >>> >
> > >>> > On 10/9/05, Bill Sandiford <bill at telnetcommunications.com> wrote:
> > >>> >> Hello All:
> > >>> >>
> > >>> >> I'm having a problem with a new install of RT. I've searched
> > >>> >> through
> > >>> >> google
> > >>> >> and the list archive and found other people that have had similar
> > >>> >> problems,
> > >>> >> but was unable to put my hand on a solution.
> > >>> >>
> > >>> >> Basically, everything went fine, install of everything was good,
> > >>> >> there
> > >>> >> were
> > >>> >> some dependencies that were missing but i fixed that with the
> > >>> >> make
> > >>> >> testdeps,
> > >>> >> make fixdeps procedure.
> > >>> >>
> > >>> >> I added the relevant info to the bottom of my httpd.conf file as
> > >>> >> per
> > >>> >> the
> > >>> >> ManualInstallation guide, restarted apache, and when I browse to
> > >>> >> the
> > >>> >> page
> > >>> >> I
> > >>> >> get a 500 Internal server error.
> > >>> >>
> > >>> >> When I look at apache's error_log I get:
> > >>> >>
> > >>> >> [Sat Oct 8 16:28:12 2005] [error] Can't locate object method
> > >>> >> "connect"
> > >>> >> via
> > >>> >> package "DBI" at
> > >>> >> /usr/local/lib/perl5/site_perl/5.8.7/DBIx/SearchBuilder/Handle.pm
> > >>> >> line
> > >>> >> 108.\n
> > >>> >>
> > >>> >> I have verified that DBI is installed, (make testdeps confirmed).
> > >>> >> I
> > >>> >> tried
> > >>> >> removing and re-installing DBI with cpan but there was no
> > >>> >> change...I
> > >>> >> still
> > >>> >> get the same error.
> > >>> > Please run 'locate DBI' from shell.
> > >>> > I think you installed perl and also have distro's perl installed.
> > >>> > By
> > >>> > default configure script choose default perl in '/usr/bin/perl'.
> > >>> > You
> > >>> > have to run
> > >>> > `PERL=/usr/local/bin/perl ./configure`.
> > >>> > Also you use mod_perl then you have to build it against perl you
> > >>> > want
> > >>> > to use with RT.
> > >>> >
> > >>> > Hope this would help you.
> > >>> >
> > >>> >>
> > >>> >> Here are my versions.
> > >>> >>
> > >>> >> RT 3.4.4
> > >>> >> uname -a: Linux localhost 2.4.21-4.ELsmp #1 SMP Fri Oct 3
> > >>> >> 17:52:56
> > >>> >> EDT
> > >>> >> 2003
> > >>> >> i686 i686 i386 GNU/Linux
> > >>> >> mysql 4.1.14
> > >>> >> Apache 1.3.33
> > >>> >> mod_perl 1.29
> > >>> >> perl v5.8.7
> > >>> >>
> > >>> >> Any help would be appreciated !!!
> > >>> >>
> > >>> >> Regards,
> > >>> >> Bill
> > >>> >>
> > >>> >> _______________________________________________
> > >>> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >>> >>
> > >>> >> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > >>> >>
> > >>> >> Buy your copy of our new book, RT Essentials, today!
> > >>> >>
> > >>> >> Download a free sample chapter from
> > >>> >> http://rtbook.bestpractical.com
> > >>> >>
> > >>> >
> > >>> >
> > >>> > --
> > >>> > Best regards, Ruslan.
> > >>> >
> > >>> > _______________________________________________
> > >>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >>> >
> > >>> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > >>> >
> > >>> > Buy your copy of our new book, RT Essentials, today!
> > >>> > Download a free sample chapter from
> > >>> > http://rtbook.bestpractical.com
> > >>> >
> > >>>
> > >>>
> > >>
> > >>
> > >> --
> > >> Best regards, Ruslan.
> > >> _______________________________________________
> > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >>
> > >> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > >>
> > >> Buy your copy of our new book, RT Essentials, today!
> > >> Download a free sample chapter from http://rtbook.bestpractical.com
> > >
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > >
> > > Buy your copy of our new book, RT Essentials, today!
> > > Download a free sample chapter from http://rtbook.bestpractical.com
> > >
> >
> >
>
>
> --
> Best regards, Ruslan.
>
>
--
Best regards, Ruslan.
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