[rt-users] Displaying Custom Field Information in message display

Joby Walker joby at u.washington.edu
Thu Oct 20 12:14:45 EDT 2005

Custom Fields have their own permissions.  You need to grant people the
right to view, modify, and/or administer them.

Joby Walker
ITI SSG, University of Washington

Caroline Fletcher wrote:
> Hi I am using RT 3.4.4  I have got some custom fields created, and have
> enabled them with queues, however when I try and display the ticket
> information, I get the custom field header under metadata, I don't
> actually see any of the custom fields. Any thoughts and suggestions
> would be appreciated.
> I have searched through the mailing lists and have  made the changes to
> Ticket/Update.html and Ticket/Display.html
> I have also made the additions to callbacks, and have the below line in
> RT_SiteConfig.pm 
>             Set($CustomFieldsOnReply, 1);
> Any thoughts and suggestions appreciated
> Caroline
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