[rt-users] Theology question

Les Mikesell les at futuresource.com
Fri Oct 21 18:42:25 EDT 2005

On Fri, 2005-10-21 at 16:57, Phil Smith III wrote:

> This leads to a closely related theology question: Do I really
> *need* separate email addresses for each queue? 

If you need the initial message to be directed to a specific
queue, you need separate aliases for them.  Once in RT, it
is normal and expected that messages may be moved among
queues and it is likely that when a reply to an existing
ticket returns, the ticket itself will be in a different
queue than when the last email was sent.  Thus the ticket
number is always used to match up with the corresponding
ticket number regardless of it's current queue assignment.

  Les Mikesell
   les at futuresource.com

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