[rt-users] Checking value of Custom field in a scrip...

[Joby Walker]

Check out the wiki Contributions page there are several examples:

http://wiki.bestpractical.com/index.cgi?Contributions

Joby Walker
ITI SSG, University of Washington


Francois Meehan wrote:
> Hi all,
> 
> I have created a global custom field called server_name.
> 
> Depending on the value of the server name, we will route the ticket to
> it's proper queue.
> 
> I have no idea on how to access a custom field in a scrip, would someone
> have a example?
> 
> Best regards,
> 
> Francois
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Buy your copy of our new book, RT Essentials, today! 
> 
> Download a free sample chapter from http://rtbook.bestpractical.com