[rt-users] Here are our scrips setup, maybe something is off there:

Anthony D. Green Anthony.D.Green at Dartmouth.EDU
Mon Oct 31 15:04:30 EST 2005

Our scrips/templates could be the issue, we are not sure, so here they are:

Current Scrips:

On Owner Change Notify Owner with template Transaction
	(no value)
On Create Autoreply To Requestors with template Autoreply
	(no value)
On Create Notify AdminCcs with template Transaction
	(no value)
On Correspond Notify AdminCcs with template Admin Correspondence
	(no value)
On Correspond Notify Other Recipients with template
	(no value)
On Comment Notify AdminCcs as Comment with template Admin Comment
	(no value)
On Comment Notify Other Recipients as Comment with template Correspondence
	(no value)
On Correspond Notify Requestors and Ccs with template Correspondence
	(no value)
On Create Notify Requestors with template Blank

Current Templates (using astericks to delimit each template):
RT-Attach-Message: yes

Subject: AutoReply: {$Ticket->Subject}


This message has been automatically generated in response to the
creation of a trouble ticket regarding:
a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].

Please include the string:

         [{$rtname} #{$Ticket->id}]

in the subject line of all future correspondence about this issue. To do so, 
you may reply to this message.

                        Thank you,


RT-Attach-Message: yes

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
       Queue: {$Ticket->QueueObj->Name}
     Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
       Owner: {$Ticket->OwnerObj->Name}
  Requestors: {$Ticket->RequestorAddresses}
      Status: {$Ticket->Status}
 Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >


Admin Correspondence:

RT-Attach-Message: yes

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

Admin Comment:

RT-Attach-Message: yes

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

Status Change:

Subject: Status Changed to: {$Transaction->NewValue}


Subject: Resolved: {$Ticket->Subject}

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Blank is blank

Anthony D. Green

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