[rt-users] Help on Searching Comments

[Ruslan Zakirov]

On 9/1/05, John Oliver <john at joliver.org> wrote:
> We recently switched to RT for project management where I work. One of the
> big advantages to using this system was for time management. Now, the
> system has been in place for about a month and I need to go back through
> and see all the work that I have done in the past month. I posted comments
> and time worked on various projects (Some that I owned, some that I
> didn't).
> 
> I have used the query builder and its several options, but there does not
> appear to be any formulas for outputing results. Does anyone already do
> this? Basically I need the following.
> 
> List all comments from user X between 8/1/2005 and 8/31/2005 for all
> tickets in [queue] regardless of status and ownership.
You can't build this report with clear RT WebUI, but this type of
report is easy to implement as new page. If you can't hack RT yourself
then you can ask for help at sales at bestpractical.com.

> 
> 
> I have spent hours looking at all the mailing list archives and have
> searched the wiki and related resources. Any help would be appreciated.
> There are about 25 of us where I work that desperately need this time of
> reporting.
> 
> -John Oliver
> 
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-- 
Best regards, Ruslan.