[rt-users] Issues with rich formatted mails

[Bjørn Skovlund Rydén]

> -----Original Message-----
> From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 

> So you need something like:
> ...
> my $attachs = $self->TransactionObj->Attachments;
> my $attach;
> while( my $a = attachs->Next ) {
>    if( $a->ContentType eq 'text/plain' ) { $attach = $a; last 
> } } return( 0, "Couldn't find text attachment" ) unless $attach; ...
> in this code you should use $attach->Content as message content.
> ...

This helped me find the right solution. When I did it just like this, it wouldnt take non-rich mails, but I combined with the way I did it earlier that didnt work with rich texts.

I have added my scrip in the bottom of this page: http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

Cheers and thanks, Bjorn