[rt-users] E-mail problems

Thu Sep 1 14:45:23 EDT 2005

Thanks again John!

I think I have my e-mail and my GUI issues straightened out now.  I wish I 
could say for certainty what fixed everything but I can't.  I made some 
minor changes to httpd.conf and /opt/rt3/etc/RT_SiteConfig.pm which seemed 
to take care of it.

It was definitely not /etc/smrsh/rt-mailgate though.  I seem to recall 
going down that same rat hole last time too :(

Don't know if it was one specific thing or a combination of little things. 
I didn't make any particularly astounding changes.  In any case, RT seems 
to be a happy camper, at least for the moment.

Thanks again!

At 02:19 PM 9/1/2005 -0400, John Priddy wrote:
>Try something like:
>
>     [jpriddy at rt smrsh]$ cat /etc/aliases | /etc/smrsh/rt-mailgate 
> --action correspond --queue techsupport --url 
> <http://your>http://youripaddresshere
>
>This should create a nobody:nobody ticket with no subject and contents of 
>/etc/aliases in this case.  I know on my system i _have_ to have the 
>ipaddress for url on /etc/aliases, it would not play nice with just 
>putting rt.domain, maybe you have the same issue?
>
>As far as the logs you need to create a /opt/rt3/var/log/rt.log and give 
>it www:www ownership (check your siteconfig for details on setting this up).
>
>On Thu, 2005-09-01 at 12:05 -0400, Frank Saxton wrote:
>>Hello John,
>>
>>Yes, I followed the instructions very closely... copied rt-mailgate to
>>/etc/smrsh
>>
>>I can enter tickets manually thorugh the RT GUI but the RT mail piece is
>>prety much broken.  Sendmail itself seems to be just fine though.  Don;t
>>know how to manually run rt-mailgate.  Following is a maillog entry and
>>running rt-mailgate manually that hung.  I'm sure I used the wrong syntax
>>though. /opt/rt3/var/log is empty.  Other logs I should look at?
>>
>>Sep  1 08:55:36 frankie sendmail[21801]: j81FtKaD021801:
>>from=<Jones at Easyrider.c
>>om>, size=633, class=0, nrcpts=1,
>>msgid=<5.2.0.9.0.20050901085458.04045300 at mail.
>>aracnet.com>, proto=ESMTP, daemon=MTA, relay=jade.aracnet.com 
>>[216.99.193.136]
>>Sep  1 08:55:36 frankie sendmail[21802]: j81FtKaD021801:
>>to="|/etc/smrsh/rt-mail
>>gate --queue Tek-noc --action correspond --url
>><http://frankie.vigilancemonitorin>http://frankie.vigilancemonitorin
>>g.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0),
>>delay=00:00
>>:00, xdelay=00:00:00, mailer=prog, pri=30869, dsn=4.0.0, stat=Deferred:
>>prog mai
>>ler (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>>
>>[root at frankie rt-3.4.4]# /etc/smrsh/rt-mailgate --queue Tek-noc --action
>>corresp
>>ond --url 
>><http://frankie.vigilancemonitoring.com/rt/>http://frankie.vigilancemonitoring.com/rt/
>>
>>[root at frankie rt-3.4.4]#
>>
>>At 04:41 AM 9/1/2005 -0400, Priddy, John wrote:
>> >Did you put or link rt-mailgate in /etc/smrsh?  This is more or less
>> >required (out of the box) when running rhel I think... Its been a long
>> >time since I set up ours, but were running rhel3 and I distinctly
>> >remember this 'problem' and the solution was to link  from /etc/smrsh
>> >among some other sendmail tom foolery.
>> >
>> >How about using rt-mailgate manually? Can you create tickets that way?
>> >How about the rt logs?
>> >
>> >-----Original Message-----
>> >From: rt-users-bounces at lists.bestpractical.com
>> >[<mailto:rt-users-bounces at lists.bestpractical.com>mailto:rt-users-bounce 
>> s at lists.bestpractical.com] On Behalf Of Frank
>> >Saxton
>> >Sent: Thursday, September 01, 2005 3:30 AM
>> >To: rt-users at lists.bestpractical.com
>> >Subject: [rt-users] E-mail problems
>> >
>> >Nothing worth having comes easy :)
>> >
>> >New RT3.4.4 on RHEL4 install
>> >
>> >RT is working file but isn't creating tickets that come in as e-mail
>> >
>> >/etc/aliases:
>> >
>> ># The Tek queue
>> >#
>> >Tek-noc:    "|/opt/rt3/bin/rt-mailgate --queue Tek-noc --action
>> >correspond
>> >--url
>> > 
>> <http://frankie.vigilancemonitoring.com/rt/>http://frankie.vigilancemonitoring.com/rt/" 
>>
>> >Tek-noc-comment:    "|/opt/rt3/bin/rt-mailgate --queue Tek-noc --action
>> >comment
>> >--url 
>> <http://frankie.vigilancemonitoring.com/rt/>http://frankie.vigilancemonitoring.com/rt/" 
>>
>> >
>> >/var/log/maillog:
>> >
>> >Sep  1 00:26:41 frankie sendmail[15127]: j817QeAX015127:
>> >from=<Jones at Easyrider.c
>> >om>, size=633, class=0, nrcpts=1,
>> >msgid=<5.2.0.9.0.20050901002558.03f84878 at mail.
>> >aracnet.com>, proto=ESMTP, daemon=MTA, relay=jade.aracnet.com
>> >[216.99.193.136]
>> >Sep  1 00:26:41 frankie sendmail[15128]: j817QeAX015127:
>> >to="|/opt/rt3/bin/rt-ma
>> >ilgate --queue Tek-noc --action correspond --url
>> ><http://frankie.vigilancemonitor>http://frankie.vigilancemonitor
>> >ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0),
>> >delay=00:
>> >00:00, xdelay=00:00:00, mailer=prog, pri=30869, dsn=4.0.0,
>> >stat=Deferred:
>> >prog m
>> >ailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>> >Sep  1 00:27:04 frankie sendmail[15130]: j817QeAX015127:
>> >to="|/opt/rt3/bin/rt-ma
>> >ilgate --queue Tek-noc --action correspond --url
>> ><http://frankie.vigilancemonitor>http://frankie.vigilancemonitor
>> >ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0),
>> >delay=00:
>> >00:23, xdelay=00:00:00, mailer=prog, pri=120869, dsn=4.0.0,
>> >stat=Deferred: prog
>> >mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>> >Sep  1 00:27:05 frankie sendmail[15130]: j81795aP015094:
>> >to="|/opt/rt3/bin/rt-ma
>> >ilgate --queue Tek-noc --action correspond --url
>> ><http://frankie.vigilancemonitor>http://frankie.vigilancemonitor
>> >ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0),
>> >delay=00:
>> >17:54, xdelay=00:00:00, mailer=prog, pri=121866, dsn=4.0.0,
>> >stat=Deferred: prog
>> >mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>> >
>> >
>> >_______________________________________________
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>> /lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >
>> >Be sure to check out the RT Wiki at 
>> <http://wiki.bestpractical.com>http://wiki.bestpractical.com
>> >
>> >Buy your copy of our new book, RT Essentials, today!
>> >
>> >Download a free sample chapter from 
>> <http://rtbook.bestpractical.com>http://rtbook.bestpractical.com
>> >
>> >
>> >_______________________________________________
>> >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >
>> >Be sure to check out the RT Wiki at 
>> <http://wiki.bestpractical.com>http://wiki.bestpractical.com
>> >
>> >Buy your copy of our new book, RT Essentials, today!
>> >
>> >Download a free sample chapter from 
>> <http://rtbook.bestpractical.com>http://rtbook.bestpractical.com
>>