[rt-users] E-mail mailgate problems

[Ruslan Zakirov]

On 9/1/05, Frank Saxton <frankie at easyrider.com> wrote:
> If I create a ticket manually (via the GUI) and then add someone to the cc
> list, when I reply to the ticket the e-mail is sent out just fine.
> 
> Non-RT mail seems to be fine as well
> 
> Mail sent to rt-mailgate fails:
> 
> Sep  1 09:35:57 frankie sendmail[22069]: j81FtKaD021801:
> to="|/etc/smrsh/rt-mail
> gate --queue Tek-noc --action correspond --url
> http://frankie.vigilancemonitorin
> g.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0),
> delay=00:40
> :21, xdelay=00:00:01, mailer=prog, pri=660869, dsn=4.0.0, stat=Deferred:
> prog ma
> iler (/usr/sbin/smrsh) exited with EX_TEMPFAIL
> 
> Received a bounce message from the new RT server:
> 
> could not find component for initial path
> '/rt/REST/1.0/NoAuth/mail-gateway' (component roots are:
there is shouldn't be '/rt' in this line. See URL option in your
alias. It's wrong. You are running RT at
http://frankie.vigilancemonitoring.com, but point mailgate to
http://frankie.vigilancemonitoring.com/rt



> '/opt/rt3/local/html', '/opt/rt3/share/html')
> 
> I seem to recall something like this but not nearly as bad the last time I
> built RT on RHEL4 too...
> 
> 
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-- 
Best regards, Ruslan.