[rt-users] Notifying Owners and AdminCcs without duplication
Ruslan Zakirov
ruslan.zakirov at gmail.com
Wed Sep 7 15:44:40 EDT 2005
You have also
On Correspond Notify Requestors and Ccs with template Correspondence
May be someone belongs to this groups too?
On 9/7/05, Jason Grigsby <jason.grigsby at gmail.com> wrote:
> I think I made the fatal mistake of emailing this right before a holiday. At
> the risk of annoying everyone, I thought I might resend it to see if anyone
> had insights into why making these changes hasn't eliminated the duplicate
> emails. Thanks in advance for any help you can provide.
>
> -Jason
>
>
> On 9/2/05, Jason Grigsby <jason.grigsby at gmail.com> wrote:
> > This is exactly what I thought I would need to do to solve this problem
> today when I ran into the same thing. I had already done something similar
> for a different scripaction so I was familiar with modifying the database.
> However, it isn't reducing the duplicate emails. I still receive two emails.
> Looking at the sent email record, it is sending it to me in the To and Bcc
> fields.
> >
> > My scripactions tables looks like:
> >
> > mysql> select id,name,description,execmodule,argument
> from ScripActions;
> >
> +----+------------------------------------------------+------------------------------------------------------------------------+-----------------+-----------------+
> > | id | name |
> description
> | execmodule | argument |
> >
> +----+------------------------------------------------+------------------------------------------------------------------------+-----------------+-----------------+
> > | 1 | Autoreply To Requestors |
> Always sends a message to the requestors independent of message sender |
> Autoreply | Requestor |
> > | 2 | Notify Requestors |
> Sends a message to the requestors
> | Notify | Requestor |
> > | 3 | Notify Owner as Comment | Sends mail to the
> owner |
> NotifyAsComment | Owner |
> > | 4 | Notify Owner |
> Sends mail to the owner
> | Notify | Owner |
> > | 5 | Notify Ccs as Comment |
> Sends mail to the Ccs as a comment
> | NotifyAsComment | Cc |
> > | 6 | Notify Ccs |
> Sends mail to the Ccs
> | Notify | Cc |
> > | 7 | Notify AdminCcs as Comment | Sends mail to the
> administrative Ccs as a comment | NotifyAsComment |
> AdminCc |
> > | 8 | Notify AdminCcs |
> Sends mail to the administrative Ccs
> | Notify | AdminCc |
> > | 9 | Notify Requestors and Ccs as Comment | Send mail to
> requestors and Ccs as a comment |
> NotifyAsComment | Requestor,Cc |
> > | 10 | Notify Requestors and Ccs | Send mail to
> requestors and Ccs |
> Notify | Requestor,Cc |
> > | 11 | Notify Requestors, Ccs and AdminCcs as Comment | Send mail to all
> watchers as a "comment" |
> NotifyAsComment | All |
> > | 12 | Notify Requestors, Ccs and AdminCcs | Send mail to all
> watchers |
> Notify | All |
> > | 13 | Notify Other Recipients as Comment | Sends mail to
> explicitly listed Ccs and Bccs | NotifyAsComment |
> OtherRecipients |
> > | 14 | Notify Other Recipients |
> Sends mail to explicitly listed Ccs and Bccs |
> Notify | OtherRecipients |
> > | 15 | User Defined |
> Perform a user-defined action
> | UserDefined | NULL |
> > | 16 | Create Tickets |
> Create new tickets based on this scrip's template |
> CreateTickets | NULL |
> > | 17 | Open Tickets |
> Open tickets on correspondence
> | AutoOpen | NULL |
> > | 18 | Notify AdminCCs and Owners | Sends mail to the
> administrative Ccs and Owners | Notify |
> Owner,AdminCc |
> >
> +----+------------------------------------------------+------------------------------------------------------------------------+-----------------+-----------------+
> >
> > My scrips are:
> >
> > On Correspond Open Tickets with template Blank
> > On Owner Change Notify Owner with template Transaction
> > On Create External Autoreply To Requestors with template Autoreply
> > On Create Notify AdminCcs with template Transaction
> > *On Correspond Notify AdminCCs and Owners with template Admin
> Correspondence
> > On Correspond Notify Other Recipients with template Correspondence
> > On Comment Notify AdminCcs as Comment with template Admin Comment
> > On Comment Notify Other Recipients as Comment with template Correspondence
> > On Resolve with template
> > On Create Internal Notify Requestors and Ccs with template Correspondence
> > On Correspond User Defined with template Correspondence
> > On Correspond User Defined with template Blank
> > On Correspond Notify Requestors and Ccs with template Correspondence
> >
> > * The relevant scrip.
> >
> > I've looked this over multiple times and don't see anywhere that the scrip
> is being duplicated. As far as I can tell, the action to notify AdminCcs and
> Owners isn't removing the duplicate email addresses.
> >
> > Looking at the ticket, I only see a single email transaction being sent
> out which makes me believe this isn't a duplication issue. The email shows
> headers like:
> >
> > RT-Originator: jason at other-domain.tld
> > To:
> > jason at domain.tld
> > Bcc: jason at domain.tld
> >
> >
> > We are running RT v.3.4.2.
> >
> > Any thoughts on why the email is being duplicated?
> >
> > Thank You,
> >
> > Jason
> >
> > On 4/15/05, Vivek Khera <vivek at khera.org> wrote:
> > >
> > > Not sure why your searches didn't pull up the answer, but at the end of
> > > the above message he ponders a "notify Owner and AdminCC" scrip, which
> > > is exactly the right solution:
> > >
> > > insert into
> > >
> scripactions(name,description,execmodule,argument,creator,created,lastup
> > > datedby,lastupdated) values ('Notify Owner and AdminCc','Sends mail to
> > > owner and
> AdminCCs','Notify','Owner,AdminCc',1,now(),1,now());
> > >
> > > insert into
> > >
> scripactions(name,description,execmodule,argument,creator,created,lastup
> > > datedby,lastupdated) values ('Notify Owner and AdminCc as
> > > Comment','Sends mail to owner and AdminCCs as
> > > comment','NotifyAsComment',
> 'Owner,AdminCc',1,now(),1,now());
> > >
> > >
> >
> >
>
>
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--
Best regards, Ruslan.
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