[rt-users] RT Essentials review?

[Gavin Henry]

<quote who="Travis Campbell">
> On Thu, Sep 08, 2005 at 02:42:56PM -0400, Matt Hanley wrote:
>> I am considering purchasing the RT Essentials book.  Since there's no
>> table of contents on-line, and the example chapter is on installing RT,
>> it's tough to get a feel for how in-depth the book is.
>>
>> Can anyone share any insights?
>
> Buy it.
>
> I've been using RT since 1.0 and each time we moved forward to new
> versions,
> I had to wrap my mind around how something worked.
>
> Right now, we're moving from 2.X to 3.4 and the book has saved me quite a
> bit
> of time with the learning curve.  The visual representations of the object
> model have helped me understand which direction to go when doing stuff
> within templates (for example).  This and the section on Hook::LexWrap
> have
> paid for the book several times over in the amount of time I've saved NOT
> having to troll code and poke through the mailing lists (or wiki).
>
> Really, it's not an expensive book, it's worth having it around, even if
> you
> buy it just to support Jesse, Robert, Dave, Darren, and Richard in future
> revisions of the code and documentation.
>
> Heck, buy two.  Give one to a friend in another company.  Help spread the
> use of RT. :-)
>

I agree. Great book and help spread the word.

-- 
Kind Regards,

Gavin Henry.
Managing Director.

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