[rt-users] Making '10 newest unowned' less than global.

[Scott Frisbie]

Our IT Dept has been having good success with RT, so much so that some
of our other departments want to be able to get in on the action. While
working the first of these other departments into the fold, I set all
the permissions/access so that neither group sees the other group's
tickets. However, the '10 newest unowned tickets' does a global count.
If the one group has 4 tickets, the other group only sees the 6 tickets
that belong to their group in the 'top 10' list. As one of the groups
tends to get tickets in bunches, it hides all the tickets for the other
group. Other than changing the 'top 10' to a 'top 20 or 30', I'm not
sure if there's a way to have that list show the 'top 10' that a
particular user is allowed to see rather than a global top 10.  I figure
that with RT, there just *has* to be a way to do this with some sort of
overlay.

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Thanks!
Scott Frisbie (Friz) 8^)
scottf at eAcceleration.com

--
"Traveling through hyperspace ain't like dusting crops, boy. Without
precise calculations, we'd fly right through a star, or bounce too close
to a supernova, and that would end your trip real quick, wouldn't it?" —
Han Solo
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