[rt-users] email conversations ...

[Malcolm Herbert]

what do people do to try and prevent users from adding people as Cc:s
to ticket emails when the recipients they add are already part of the
ticket?

ie, if I have raised a ticket with recipients A, B and C then send a
message via RT, A will respond but will add B and C as Cc: addresses
to their email, which means that B and C then get two copies of the
email ... if they reply to the wrong one then it all falls apart.

If RT were to add the names of all the recipients on the To: line
but with the rt-correspond address as the email address this may
be alleviated ... what do people think?

-- 
Malcolm Herbert
Computer Support Officer
School of Geosciences
Monash University
ph 9905 4881