[rt-users] Making '10 newest unowned' less than global.

[Drew Barnes]

I had, at one point, written something which would make a "10 Newest 
Unowned" for each queue that a person had rights to see.  If I am able 
to dig it up, I will post it to the list.

DB


Scott Frisbie wrote:

>So far, no responses. Unfortunately, this is kind of a showstopper for
>adding different departments into our RT install. It looks to me like
>the whole thing hinges on /opt/rt3/share/html/Elements/MyRequests.
>The query in there:
>
>my $Query = "Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')";
>
>needs to have some sort of conditional added into it along the lines of 
>
>AND( somethingGoesInHere       ->CurrentUserHasRight('SeeQueue'))
>
>Otherwise it just grabs the first 10 results and 
>/opt/rt3/share/html/Ticket/Display.html decides if you will get to see
>any of the tickets. 
>
>There may be some way to get the conditional part in there by using a
>nested query, but I am not enough of a MySQL whiz to get that to work so
>far. I don't see anything in MyRequests to check the current user,
>although it may be part of a larger include, but that would seem to be
>crucial to getting the conditional to work.
>
>The other option seems to be to write a new version of MyRequests and
>then get it to integrate with the rest of RT.
>Scott
>
>
>  
>
>>Scott McDermott wrote->------
>>    
>>
>
>Did you ever get any responses on this? 
>
>
>  
>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati