[rt-users] package name for Global symbol "$UserObj"

[Weqaar Janjua]

I did but other users still see the tickets they do
not own!

--- Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:

> Move right from all users to Requestor queue role.
> 
> On 9/14/05, Weqaar Janjua <weqaar at yahoo.com> wrote:
> > I have two queues and different users can create
> > tickets in both the queues, by default the tickets
> are
> > created with the ownership of the person who
> creates
> > it. Now I don't want users who do not own the
> ticket
> > to even see it, the problem is they have the
> > 'showTicket' rights in the queue, how would I
> restrict
> > non-ticket-creaters from seeing the ticket?
> > Thanks.
> > 
> > --- "Harrison, William " <harrison at itrd.gov>
> wrote:
> > 
> > >
> > > Is the issue wanting to see the top 10 that the
> user
> > > has rights to see, or making sure the user
> cannot
> > > see tickets they don't have rights to see?
> > >
> > > If its the later, modify the display template to
> not
> > > include the top ten. Quick fix.
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Weqaar Janjua [mailto:weqaar at yahoo.com]
> > > Sent: Wednesday, September 14, 2005 1:33 PM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: [rt-users] package name for Global
> symbol
> > > "$UserObj"
> > >
> > >
> > > Hi - I'm trying to modify
> html/Ticket/Create.html
> > > such
> > > that the Owner by default is the one creating
> the
> > > ticket, i.e.:
> > >
> > > <& /Elements/SelectOwner, Name => "Owner",
> QueueObj
> > > =>
> > > $QueueObj, Default =>
> $ARGS{Owner}||$RT::Nobody->Id,
> > > DefaultValue => 0 &>
> > >
> > > is replaced by:
> > >
> > > <& /Elements/SelectOwner, Name => "Owner",
> QueueObj
> > > =>
> > > $QueueObj, Default => $UserObj->Id, DefaultValue
> =>
> > > 0
> > > &>
> > >
> > > This gives me an error saying $UserObj needs a
> > > package
> > > name, any help? any other way to do that?
> > >
> > > Thanks.
> > >
> > >
> > >
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> >
>
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> > >
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> > >
> >
>
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> > >
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> today!
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> > 
> > 
> > 
> > 
> > __________________________________
> > Yahoo! Mail - PC Magazine Editors' Choice 2005
> > http://mail.yahoo.com
> > _______________________________________________
> >
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Be sure to check out the RT Wiki at
> http://wiki.bestpractical.com
> > 
> > Buy your copy of our new book, RT Essentials,
> today!
> > 
> > Download a free sample chapter from
> http://rtbook.bestpractical.com
> > 
> 
> 
> -- 
> Best regards, Ruslan.
> 



		
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