[rt-users] Re: RT-Users Digest, Vol 18, Issue 49

[Richard Ellis]

On Thu, 2005-09-15 at 03:27, rt-users-request at lists.bestpractical.com
wrote:

> Message: 1
> Date: Wed, 14 Sep 2005 16:28:04 -0600
> From: "Myers, Adam" <amyers at doubleclick.net>
> Subject: [rt-users] Hardware and Usage
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
> 	<205D20196806AE41A9D8A9E982659E27013BB903 at THN-EXCLS2.dc1.doubleclick.corp>
> 	
> Content-Type: text/plain; charset="us-ascii"
> 
> My company is replacing our current tracking system with RT.  There will
> be a high volume of activity that RT needs to handle.  
>  
> Our estimations on usage are as follows:
> ~50 queues (only a few visible to each users depending on permissions)
> ~600 total users (concurrent users is around 200-250 max)
> ~1000 tickets per day (max number)
>  
> The production hardware specs are as follows:
> + Solaris 10 x86 (fully spec'd)
> + 2- Ultra SPARC3 processors
> + ~8GB RAM
> + 2- 72GB high speed mirrored drives
> + Oracle DB on separate server
> + Latest versions of everything else
>  
> Is RT compatible with this hardware configuration?  I've seen the
> articles on Sun's BigAdmin site but they are somewhat old.  The usage is
> a concern but should be able to handle it right?  Some departments will
> live and die by RT so it needs to be a concrete installation on the
> right hardware.
>  
> Thanks in advance!
>  
> Adam Myers
> Software Engineer
> Abacus
> 11101 W 120th Avenue
> Broomfield, CO 80021
> Phone: 303-410-5476
> email: amyers at doubleclick.net <mailto:amyers at doubleclick.net> .
> www.doubleclick.com <http://www.doubleclick.com> 

Well, I'd be really keen to see you put Solaris 10 x86 on SPARC :).
However, your loading shouldn't be too much of a problem at all. We use
it for managing several global projects with over 150 queues, up to 200
concurrent users and lots of tickets on an old 420R (quad processor)
under Solaris 9, so I don't think load will be an issue. There is more
than enough spare capacity on this box to run loads of web servers as
well.

Any of the newer/bigger boxes that Sun produces, including some really
neat X64 kit just announced this week, would be perfectly happy doing
it.