[rt-users] Ticket Types within Queue

[Steve Rieger]

WITHIN the "change Request" queue i would create custom fields with a  
"select one filed" option.

--
Steve Rieger
AIM chozrim
ICQ 53956607
Cell 646 335 8915
steve.rieger at tbwachiat.com


On Sep 15, 2005, at 9:05 PM, Ben Robson wrote:

> Hey all,
>
>
>
> I would like to be able to allow different types of tickets to be  
> generated within a single queue.  For example, if I have a queue  
> titled “Change Requests” I may have several types of change  
> requests, like: add new user, change server configuration, request  
> new VPN connection.  Each of these has different information  
> requirements before an engineer can complete them, so hence a  
> different ticket type for each one would be best.  However I don’t  
> want to have a separate queue for 15 different change request types.
>
>
>
> Is there a way to have different ticket types, with different  
> ticket information requirements all storing in to the single queue?
>
>
>
> Thanks,
>
> BenR
>
>
>
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