[rt-users] Possibly RTFM (apologies): notifying owner ON creationof a ticket.

[Christopher Wall]

Yep. That's the rule that's in place now. I was hoping to have to avoid
forcing people to create a ticket. Save it. Then assign it. Owner can be
assigned on creation, but I guess it's just missing the owner at that
phase. 

Thanks for your help,
Chrsi

On Mon, 2005-09-19 at 10:36 -0700, Patrick Morris wrote:
> There is no owner on create.  Maybe "On owner change" would work? 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher
> Wall
> Sent: Monday, September 19, 2005 8:58 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Possibly RTFM (apologies): notifying owner ON creationof
> a ticket.
> 
> Good morning,
> 
> I have scrips set up which email users (requestor, owner) when they are
> assigned an unassigned ticket, or when a comment is made. However,
> notification does not seem to go out when the ticket is created and assigned
> all at the same time.
> 
> I have tried a script that says "on create, notify owner, with template:
> blank", to no avail. I am wondering what I am missing and anyone could
> provide insight.
> 
> I am running RT 3.2.1, and can provide the installed list from the system
> config if this would provide insight.
> 
> Again, apologies if this has been covered. If I could be pointed to a more
> appropriate resource or method to solve this I would be most appreciative.
> 
> Thanks again,
> Chris Wall