[rt-users] Email.pm Error

[Thomas Doxtater]

Hey all,

I've had some trouble getting RT to work on windows and FC4, but I
finally have v3.0.12 running on windows. This is a brand new install.
If I send in a new email to the rt user fetchmail picks it up and
creates a new ticket, and sends the proper auto response. I can create a
response through the web interface and it goes to the user as expected.

The problem is that when the user creates a response to any of the
messages they receive from the system it never gets updated in RT.
Fetchmail keeps giving me an error:

"The RT server which handled your email did not behave as expected. It
said:

fetchmail: MDA returned nonzero status 75"

The rt.log file shows RT finding the related ticket via
EmailParser.pm:289
then shows a critical error in Email.pm on line 720...which has nothing
to do with anything. Its talking about a permissions error in the log
but I don't understand what permissions its talking about.
See below:
[Wed Sep 21 20:58:41 2005] [debug]: Converting 'us-ascii' to 'utf-8' for
text/plain - [LDWS03 #1] Here we go again!
 (C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/I18N.pm:203)
[Wed Sep 21 20:58:41 2005] [debug]: Found a ticket ID. It's 1
(C:/Program Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/EmailParser.pm:289)
[Wed Sep 21 20:58:41 2005] [crit]: Permission Denied (C:/Program
Files/OurInternet/Request
Tracker/winrt/cgi/../../rt/lib/RT/Interface/Email.pm:720)

Anyone's insight would be greatly appreciated.


Thomas Doxtater
Manager of IT
Architectural Design Consultants, Inc.
30 Wisconsin Dells Parkway, P.O. Box 580
Lake Delton, WI 53940

Phone: (608) 254-6181
Fax: (608) 254-2139
Email: tdd at adci.ws
Web site: www.adci.ws