[rt-users] RT 3.2 on Ubuntu Hoary

[Kees Cook]

Hi!  We're using Ubuntu Hoary's package of RT, and I keep running into a 
weird situation.  Sometimes (and I haven't figured out what the cause is), 
RT will simply fail with a 500 error.  The RT logs don't show anything, 
and the web logs only show:

[Thu Sep 22 09:42:21 2005] [error] [client 10.8.0.22] Premature end of script headers: mason_handler.fcgi, referer: https://rt.services.pdx.osdl.net/rt/Search/Bulk.html?Order=ASC&Query=Queue%20%3D%20%27Monitoring%27%20AND%20%28Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27new%27%29&Rows=50&OrderBy=id&Page=1&Format=

This was a bulk update of several tickets.  It seems to have done the 
requested update, but it failed to display a page.  I've seen this 
sometimes when just trying to view a ticket, too.  Debugging 
mason_handler.fcgi itself has shown me that the script itself dies IN the 
eval, which doesn't seem possible.  Doing a "print" before the eval always 
shows up, but a "print" immediately after the eval never happens.  It 
seems that the Apache server is killing off the script as though it has 
run for too long, but these errors happen within 5 seconds.

Does anyone know of other Apache resource limits that RT might be banging 
up against?

-- 
Kees Cook
Open Source Development Lab
kees at osdl.org