[rt-users] Virtual RT

[Laurent GAUTROT]

> Jerry <Jerry at cockatoos.com> wrote :
> Is it possible to configure RT in such a way that one installation can
> be virtual for many domains, such as you might do for an ISP, with
> separate administrators and users for each domain?

In fact, yes, it is.

Maybe you should give this page a read :

http://wiki.bestpractical.com/index.cgi?MultipleInstances

> Alternatively, could it be configured that you could have separate
> administrators and users for hundreds or groups at one domain? Would
> these be queues? If so, can they be managed with conditional code, or
> does each one have to be setup at the mail server and/or other areas?

With FastCGI you can have separate environments, so you can setup variables.

By this mean, each RT site can have its own customisations.

The databases are independant. Notice that if you use MySQL you should take 
care of the naming of the databases.  « - » in database names will lead 
rt-setup-database to fail (only for MySQL).