[rt-users] email attachments

[Ruslan Zakirov]

On 9/26/05, Abilash Praveen M <abilashpraveen82 at hotmail.com> wrote:
>
> Hi,
>
> My site config is here..
>
> # For mysql and oracle, we set this size at 10 megabytes.
> # If you're running a postgres version earlier than 7.1, you will need
> # to drop this to 8192. (8k)
>
> Set($MaxAttachmentSize , 10000000);
>
> # $TruncateLongAttachments: if this is set to a non-undef value,
> # RT will truncate attachments longer than MaxAttachmentSize.
>
> Set($TruncateLongAttachments , undef);
>
> # $DropLongAttachments: if this is set to a non-undef value,
> # RT will silently drop attachments longer than MaxAttachmentSize.
>
> Set($DropLongAttachments , undef);
>
> It looks like any attachment more than 1MB emailed to create ticket doesn't
> get through. I have few questions.
>
> 1) How do I set RT up so that it creates tickets even if the attachment is
> more than 1 MB?
> 2) How can I increase the attachment size to mroe than 1 MB?
> 3) How do I tell the client if the attachment has been refused because of
> the size?
>
> I think that is all for now.
http://wiki.bestpractical.com/?FAQ

>
> Thanks in advance.
>
> Kind regarrds,
> Abilash Praveen M
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>


--
Best regards, Ruslan.