[rt-users] Lotus Notes Integration

[Carl Makin]

Hi Markus,

GreenCircle wrote:

> is it possible to integrate RT into Lotus Notes? Has anybody already 
> worked on such a application?

Unfortunately we use Notes here.  The mail side works ok.  You can setup 
aliases in the notes contact directory which redirect out to the RT 
queues making it easier for your users.

The only problem we had was when management insisted on adding a 
disclaimer to outgoing mail the notes administrator was quick to find a 
notes based solution that ended up with lots of disclaimer crap in our 
RT database.  A bit of thwacking with a clue stick and mimedefang on the 
unix border mail gateway fixed that.


Carl.