[rt-users] Editing Custom Fields on Update...

[Brent]

This worked for me on 3.4.3, thanks for pointing me to this.
Along with the instructions from
http://wiki.bestpractical.com/index.cgi?EditCustomFieldsOnUpdate


--- share/html/Ticket/Display.html      2005-08-31 01:50:19.000000000 -0700
+++ local/html/Ticket/Display.html      2005-09-29 02:50:52.000000000 -0700
@@ -146,6 +146,11 @@
     my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS,
TicketObj=>$TicketObj);
     my @results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef =>
\%ARGS);
 
+    if ($RT::CustomFieldsOnReply) {
+        my @cf_results = ProcessTicketCustomFieldUpdates(ARGSRef =>
\%ARGS);
+        push(@results, @cf_results);
+    }
+
     push (@Actions, @BasicActions, @results);
 }



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan
Zakirov
Sent: 29 September 2005 06:32
To: Jay R. Ashworth
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Editing Custom Fields on Update...

On 9/29/05, Jay R. Ashworth <jra at baylink.com> wrote:
> On Mon, Sep 26, 2005 at 05:50:05PM -0400, Francois Meehan wrote:
> > In RT 3.4.4, How do you add a custom field to the ticket display, 
> > and also on the update form?
>
> I suspect you actually mean "how do I get a ticket's *ticket-level* 
> custom fields to show up on it's *transaction* entry screens?", and if 
> you do, I want to know too.
There is several patches on the wiki for different RT versions that allow
you to do it.
I don't know if there is available patch for 3.4.x, but if someone adopt it
for 3.4 then plaese post it to the wiki back :)

>
> Cheers,
> -- jra
> --
> Jay R. Ashworth
jra at baylink.com
> Designer                          Baylink                             RFC
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1274
>
>         "NPR has a lot in common with Nascar... we both turn to the left."
>                 - Peter Sagal, on Wait Wait, Don't Tell Me!
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--
Best regards, Ruslan.
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