[rt-users] RT - SSL - Create/Resolve issue

[Charles Kugelman at HQ]

Thank you my friend for both pieces of very good info.

It works nicely now.

Charles Kugelman
Network Administrator
ITT Educational Services, Inc.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bret
Martin
Sent: Thursday, September 29, 2005 11:13 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT - SSL - Create/Resolve issue 

On Thu, 29 Sep 2005 10:58:43 CDT "Charles Kugelman at HQ" wrote:
> We are having an issue with RT and SSL:
> 
> When using SSL, we are being presented with a "page cannot be
displayed"
> upon create/resolve of tickets. This happens immediately after the
> "create" or "update ticket" button is clicked. If the user clicks the
> back button and makes another attempt to send the create or update
> request it then completes successfully.
[...]

Most likely, you are having this issue:

	http://www.extremetech.com/article2/0,1558,20373,00.asp

Add this line to your httpd.conf to fix it:

	SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown


[...]
> #This is how we setup http://rt.domain.com <http://rt.domain.com/>  to
> redirect to https://rt.domain.com <https://rt.domain.com/> .
> 
> #I'm sure there is a better way of doing this, any suggestions?
> 
> #Could this be the problem?
> 
> <VirtualHost ip.ad.re.ss:80>
> 
>         ServerName rt.domain.com
> 
>         ServerAdmin rtadmin at domain.com
> 
>         DocumentRoot /opt/rt/share/html/redir #The index.html is an
> instant redir to the https site.
> 
> </VirtualHost>

Here's a better way to do it:

<VirtualHost xx.xx.xx.xx:80>
 ServerName             rt.domain.com
 RedirectPermanent /    https://rt.domain.com/
</VirtualHost>

--Bret


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