[rt-users] Editing custom fields for tickets

[Ruslan Zakirov]

One of the ways to create custom workplace for users is to copy
SelfService interface and modify it as you need. Also most probably
you want to change main autohandler to redirect people to this
interface.

On 4/3/06, Anthony Goddard <anthony at bondimaging.com> wrote:
>
> Hi Guys,
> I hope this isn't a stupid question, I'm new to RT and I've been looking
> into this for a little while but havent found any info.
>
> I am using a few queues for users without e-mail, they use RT to track what
> work they have outsourced to another company.
>
> For this, they have a whole bunch of selectable custom fields in their new
> ticket creation. However, they don't use the e-mail  "requestors, admin cc
> and cc" fields, and the "Subject" is really their "Job number"
>
> I am wondering how easy it is for me to change this new ticket creation
> window for that queue to remove things I don't need?
>
> If someone is able to point me in the right direction for this information
> it would be great. I know I can pay someone to do it for me, but I'm really
> interested in learning :)
>
>
> Thanks guys,
>
> Anthony
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical:
> http://bestpractical.com/about/jobs.html
>
>


--
Best regards, Ruslan.