[rt-users] How can I get Cc:-ed people to receive email on Ticket Creation?

[Joakim Andersson]

Kristopher Lusk wrote:
> My problem:  People I list in a comma-delimited list in the Cc: field on 
> ticket creation don’t get notified of the tickets creation via email.  
> Only the requestor receives an email on ticket creation.

Hi, Kristopher.

http://wiki.bestpractical.com/index.cgi?ParseNewMessageForTicketCcs

If that is what you're looking for.

regards


-- 
// Joakim Andersson
Phone: +46-(0)340-483808
Fax:   +46-(0)340-483828
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