[rt-users] Default owner

[Mustafa Badawi]

didn't work for me, tickets are still unowned. anywhere I can debug?

On 4/6/06, Jason Fenner <jfenner at vitamix.com> wrote:
>
> Try this on for size.
>
> Add this scrip to the queue you want.
>
> Condition: OnCreate
> Template: Blank
> Action: UserDefined
> ---------------------------------------------BEGIN
> SCRIP------------------------------------
> # get actor ID
>   #my $Actor = $self->TransactionObj->Creator;
>   #Set $Actor below to user you want to auto set to.
>    my $Actor = "Username";
>
>   # if actor is RT_SystemUser then get out of here
>   #return 1 if $Actor == $RT::SystemUser->id;
>
>   # get out unless ticket owner is nobody
>   #return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
>
>   # ok, try to change owner
>   $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to
> user #". $Actor );
>   my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
>   unless( $status ) {
>     $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg"
> );
>     return undef;
>   }
>   return 1;
>
> ----------------------------------END
> SCRIP---------------------------------------------------------
>
> Mustafa Badawi wrote:
>
> >I want a certain support engineer to be the default owner of all tickets
> >created in a certain queue. I have tried doing this using scrips (on
> create
> >set owner to the specific rt user). The tickets, however. remain unowned
> and
> >no errors are displayed.
> >
> >$self->TicketObj->owner eq 'engineer';
> >
> >Is there another way to set the default owner on a certain queue and if
> not,
> >what is wrong with my scrip?
> >
> >thanks in advance
> >
> >
> >
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