[rt-users] RE: How can I get Cc:-ed people to receive email onTicket Creation?

[Kristopher Lusk]

Oh, I'm sorry.

Well, if you've got Admin rights on your RT System (specifically, the web
interface), then when you sign in you should have more options on the left
of your Home Page than would a normal user (e.g. "Configuration",
"Approval").

Select Configuration, select Global, select Scrips...  You will see a list
of the current Global scrips you/your company uses there.  RT can have both
Global Scrips and Scrips for each queue.  What I had to do to solve my
problem was to create a new Global scrip to do what I needed.  Under Global,
I chose "New Scrip" (to the left) and filled out the webform provided to
create the new Scrip.  I just needed one that said "On Create Notify
Requestors and Ccs with Template Autoreply".  

If you only wanted to do this for a particular queue, I suppose you could
navigate to the Scrips for that queue and add a new one there.  But this is
what solved my problem.

Hope this helps!



-----Original Message-----
From: Duncan Shannon [mailto:dshannon at techfluent.com] 
Sent: Wednesday, April 05, 2006 8:14 PM
To: Kristopher Lusk; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RE: How can I get Cc:-ed people to receive email
onTicket Creation?


>Nevermind, I figured it out.  It was simple, I just needed Admin rights to
>the actual RT ticket webpage so I could go in and configure a new Scrip
that >did what I wanted to do.



Can you expand on what you did for the benefit of the list/archives and
maybe even a page in the wiki?

Thanks
dunacn