[rt-users] RT in one company sending to RT in another

[Jesse Vincent]

On Mon, Apr 10, 2006 at 03:21:55PM -0400, Barry L. Kline wrote:
> I have an interesting problem.
> 
> One of my vendors uses RT, as do I.  When I send a request to the 
> vendor, I do so through my instance of RT, putting myself (or whatever 
> employee made the verbal request to me) as the requester and the 
> vendor's mailgate address as a CC:.
> 
> The vendor gets a ticket generated in his queue as expected, but I get 
> no "Thank you for contacting" message from his machine giving me his 
> ticket number.

What versions of RT? What address are you sending from? I suspect some
of the "stop painful loops" behaviour is hurting you.