[rt-users] Sorting tickets by ID

[Ruslan Zakirov]

Most probably you want to clean mason cache to see changes.

On 4/6/06, Chance Ervin <cervin at intelenet.net> wrote:
> We are looking to set our rt homepage to show tickets by id --> desc.
>
> We think we found the right file at :
> /opt/rt3/local/html/Elements/MyTickets
>
> This shows the following content:
>
> <& /Elements/TicketList,
>         Format => "'<a
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
> '<a
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Subject__</a>/TITL
> E:Subject', Priority, QueueName, ExtendedStatus",
>
>         Query => $Query,
>         OrderBy => 'Status',
>         Order => 'DESC',
> #        Order => 'ASC',
>         Rows => $rows,
>         ShowNavigation => 0
>         &>
> </&>
>
> We changed OrderBy => 'Status', to OrderBy => 'id', but didn't see the
> sort results we thought we would. Do we need to use a different keyword
> than 'id'?
>
> Thank you.
>
> Chance Ervin
> Intelenet Communications Inc.
> OCP, SCSA, MCP
> Systems Engineer
>
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--
Best regards, Ruslan.