[rt-users] Intermittent display of changed Quick Search

[Ruslan Zakirov]

Have you deleted mason cache and restarted server?

On 4/13/06, Steven Platt <Steven.Platt at hpa.org.uk> wrote:
>
>
>
> Hi,
>
>
>
> I'm trying to include stalled tickets in the Quick Search on RT at a Glance.
>
>
>
> I've followed the advice from the mailing list archives (
> http://www.gossamer-threads.com/lists/engine?list=rt&do=search_results&search_forum=forum_3&search_string=quick+search&search_type=AND
> ) and copied Quicksearch from <path to RT>/share/html/Elements to <path to
> RT>/local/html/Elements, where a few simple changes were made (modified
> Quicksearch attached). I've tried with & without 'chmod 755' if it makes a
> difference.
>
>
>
> The changes are only displayed periodically. They're usually OK when I first
> log in, but sometimes page refreshes and returning to the Home page cause
> the original Quicksearch table to be displayed. I'm at a loss!!
>
> We've only got 4 queues and all SQL queries return < 10 tickets in each
> status so I don't think there's a problem anywhere other than in RT ... but
> I could be wrong.
>
>
>
> Any help appreciated. TIA
>
>
>
> RT v3.4.2 (I know later versions already have what I need but we're not
> looking to upgrade yet)
>
> Perl v5.8.6
>
>
>
> Steve
>
>
>
> Steve Platt
>
> Bioinformatics Support Co-ordinator
>
> Bioinformatics Unit: Statistics, Modelling & Bioinformatics Department
>
> Center for Infections
>
> Health Protection Agency
>
> 61 Colindale Avenue
>
> London
>
> UK
>
> NW9 5EQ
>
> Tel: 0208 327 6618
>
> http://www.hpa.org.uk/srmd/bioinformatics/index.htm
>
>
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--
Best regards, Ruslan.