[rt-users] Two emails sent on resolved

[Ruslan Zakirov]

http://wiki.bestpractical.com/?FAQ

On 4/13/06, Jim Denisco <jdenisco at evergreensolar.com> wrote:
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> Hi all,
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> I have an issue that I'm having a problem with and was hoping someone here
> could help.
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> We are running rt 3.4.5 and every time a ticket is marked resolved a comment
> email gets sent out with the comment and a resolve ticket gets sent with
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> Your request on ticket [helpdesk #362]has been completed with the following
> comments (if any);
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> This transaction appears to have no content
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> How would I have just one resolved email be send with the comments
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> Thanks
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> Jimd
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--
Best regards, Ruslan.