[rt-users] SelfService custom fields, howto?

[Vance Vagell]

Hi Jesse,

The problem seems to be that there is no HTML in SelfService's
Create.html to include the custom fields on the SelfService page.  No
matter what rights I give, the fields won't show up if this HTML file
doesn't include code to display them.

Has anyone in RT-Users ever added custom fields to the SelfService page?
If so, any points would be greatly appreciated.

Regards,
Vance

On Tue, 2006-04-18 at 17:53 -0400, Jesse Vincent wrote:

> 
> On Tue, Apr 18, 2006 at 05:40:48PM -0400, Vance Vagell wrote:
> > Hello,
> > 
> > I have been toiling with this issue for a while now -- how to get custom
> > fields to show up on the SelfService ticket creation page (the page
> > regsitered but unprivileged users see).  For reference, the HTML file
> > that powers this page is:
> 
> Try grantin unprivileged users the rights to see and modify the custom
> field directly?
> 
> > RT_DIR/share/html/SelfService/Create.html 
> > (though of course we edit the copy in "local" so as to not overwrite
> > this original)
> > 
> > I've created a bunch of custom fields, and given the Everyone group
> > rights to see and edit these fields in our main queue.  Then, I took a
> > look at Create.html from the Ticket directory (this is the file that
> > privileged users see when they request a ticket) to see how that page
> > includes the custom fields.  The following code is used in this
> > Create.html:
> > 
> > <TR>
> > <TD COLSPAN=6>
> > <& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &>
> > </TD>
> > </TR>
> > % if ($TxnCFs->Count) {
> > % while (my $CF = $TxnCFs->Next()) {
> > <TR>
> > <TD ALIGN=RIGHT><% $CF->Name %>:</TD>
> > <TD><& /Elements/EditCustomField, CustomField => $CF, NamePrefix =>
> >     "Object-RT::Transaction--CustomField-" &><em><% $CF->FriendlyType %
> > ></em></TD>
> > </TD></TR>
> > % }
> > % }
> > 
> > However, I found that including this same code in the SelfService's
> > Create.html did not do the trick -- it resulted in some empty tables on
> > the page.  My current thinking is that maybe the includes in this code
> > (e.g. /Ticket/Elements/EditCustomFields, etc.) aren't available from the
> > SelfService directory.
> > 
> > I noticed that the RT Wiki mentioned that someone had once posted a code
> > snippet to get this to work, but the Wiki doesn't know where to find it
> > (see http://wiki.bestpractical.com/index.cgi?PostQuestionsHere ).  Does
> > anyone know how this can be done?  Any suggestions would be greatly
> > appreciated.
> > 
> > Regards,
> > Vance
> 
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