[rt-users] Charting not working (3.6.0pre1) -- how to debug?

[Phil Smith III]

I don't have that option in IE.  But looking at the source, I see:

<img src="/Search/Chart?Order=ASC&ChartStyle=pie&Query=Queue%20%3D%20'KnowledgeBase'%20AND%20(Status%20%3D%20'open'%20OR%20Status%20%3D%20'new'%20OR%20Status%20%3D%20'stalled')&Rows=50&OrderBy=id&PrimaryGroupBy=Status&Format=" />

"KnowledgeBase" is the queue name (yes, we're moving to RTFM instead, but that's another issue). 

Does that help?

...phsiii
-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Wednesday, April 19, 2006 2:47 PM
To: Phil Smith III
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Charting not working (3.6.0pre1) -- how to debug?



On Wed, Apr 19, 2006 at 02:25:53PM -0400, Phil Smith III wrote:
> Could someone else who is running 3.6.0pre1 try the oddly-spaced "chart     grouped by " option at the bottom of a list of tickets (for example, if you click on a queue name under "Quick Search" from the homepage)?  When I do it, I get no chart: IE shows me a busted graphic symbol above a tabular list of tickets, and Firefox shows me the same tabular list with nothing above it.
>

Right click on the image and open it in its own window?

That should get you an error. What's it say?