[rt-users] Sorting tickets by ID

[Drew Barnes]

Ruslan replied on the 11th.  His advice sounds good since you make no 
mention of anything besides changing the contents of the file.


Chance Ervin wrote:
> I asked about this a couple weeks ago, but didn't see any responses.
> So, I thought I would try again. 
>
> Chance Ervin
> Intelenet Communications Inc.
> OCP, SCSA, MCP
> Systems Engineer
>
> -----Original Message-----
> From: Chance Ervin 
> Sent: Thursday, April 06, 2006 10:54 AM
> To: 'rt-users at lists.bestpractical.com'
> Subject: Sorting tickets by ID
>
> We are looking to set our rt homepage to show tickets by id --> desc.
>
> We think we found the right file at :
> /opt/rt3/local/html/Elements/MyTickets
>
> This shows the following content:
>
> <& /Elements/TicketList, 
>         Format => "'<a
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
> '<a
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Subject__</a>/TITL
> E:Subject', Priority, QueueName, ExtendedStatus",
>
>         Query => $Query,
>         OrderBy => 'Status',
>         Order => 'DESC',
> #        Order => 'ASC',
>         Rows => $rows,
>         ShowNavigation => 0
>         &>
> </&>
>
> We changed OrderBy => 'Status', to OrderBy => 'id', but didn't see the
> sort results we thought we would. Do we need to use a different keyword
> than 'id'? Or are we looking at the wrong file altogether?
>
> Thank you.
>
> Chance Ervin
> Intelenet Communications Inc.
> OCP, SCSA, MCP
> Systems Engineer
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati