[rt-users] unknown mailer error 2 when sending mail to rt-mailgate program

[Luke Vanderfluit]

Hi Heather.

Heather Drury wrote:

> Does anyone have *any* debugging ideas on why I continue to see a 
> "unknown mailer error 2" when attempting to mail to rt-mailgate via 
> sendmail?
>
> any suggestions *greatly* appreciated.
>
> heather
>
> Heather Drury wrote:
>
>> Hi,
>>
>> I have rt3+mod_perl2+mysql and everything is running except when I 
>> try to email the alias for the queue...Here is my /etc/mail/aliases
>>
>> pcg-support:"|/opt/rt345/bin/rt-mailgate --queue pcg-support --debug 
>> --action correspond --url http://xxx"
>> pcg-support-comment: "|/opt/rt345/bin/rt-mailgate --queue pcg-support 
>> --debug --action comment --url http://xxx"
>>
>> I have tested rt-mailgate manually and it works fine and adds a 
>> ticket to the queue:
>>
>> cat msg.txt |  /etc/smrsh/rt-mailgate --queue pcg-support --action 
>> correspond --url http://xxx
>>
>>
>> However, when I try to use senmail to create a ticket I get this in 
>> my log:
>>
>> Apr 20 19:01:54 pcglinux sendmail[11476]: k3L01qFs011476: 
>> to=pcg-support at xxx, ctladdr=root (0/0), delay=00:00:02, 
>> xdelay=00:00:02, mailer=relay, pri=30050, relay=xxx. [127.0.0.1], 
>> dsn=2.0.0, stat=Sent (k3L01s0Q011477 Message accepted for delivery)
>> Apr 20 19:01:54 pcglinux sendmail[11478]: k3L01s0Q011477: 
>> to="|/opt/rt345/bin/rt-mailgate --queue pcg-support --debug --action 
>> correspond --url http://xxx", ctladdr=<pcg-support at xxx> (2/0), 
>> delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30577, dsn=5.3.0, 
>> stat=unknown mailer error 2
>> Apr 20 19:01:54 pcglinux sendmail[11478]: k3L01s0Q011477: 
>> k3L01s0Q011478: DSN: unknown mailer error 2
>>
It looks like your first email is ok, but your second is failing. If you 
look at the 'to' field in the log for the second email you'll see that 
it's trying to send to the rt-mailgate command. That won't work!
I think maybe the space after the colon.
so instead of
pcg-support-comment:"|
pcg-support-comment: "|

HTH.

Kind regards.
Luke.


>> I do not have a clue as to how to go about debugging this.but I 
>> believe it has to do with sendmail not being able to run a program 
>> (rt-mailgate) because of (perhaps) a permission problem?
>>
>> Any help/suggestions appreciated.
>>
>> thx, heather
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> We're hiring! Come hack Perl for Best Practical: 
>> http://bestpractical.com/about/jobs.html
>>
>>
>>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical: 
> http://bestpractical.com/about/jobs.html



-- 
Luke