[rt-users] Re: New install RT-user : Please answer to my question

[Luke Vanderfluit]

Hi Nathalie.


Nathalie Gagnon wrote:

>Hi,
>
>I'm a new user of RT 3.4.5 on Linux. I write to you because, in all email
>that I receive from rt-users, you answered to an interesting question to
>another user.
>
>You probably ask yourself why I don't submit my question to
>rt-users at lists.bestpractical.com ?
>
>That's because I have a reply from System Administrator saying that it is
>unable to contact it.
>
>
>It's about three weeks I'm searching an answer.
>
>My question is :  What is the way of attaching a link to a document into a
>ticket and being able to open it by clicking on it?
>I don't want to use attachment because the document is fixed in RT and never
>up-to-date.
>I have tried to put link of the document in the comment bloc of the ticket,
>but unable to click on; however, the user that receive the Email in Outlook
>is able to click on.
>
>  
>
It's possible to do this. There are 2 ways I can think of.
1. customise share/html/Ticket/Elements/ShowTransactionAttachments
2. use URI:Find to transform urls into clickable links.

HTH.
Kind regards.
Luke.



>Someone at RT's sales department talked about 'linking interface', but he
>don't say anymore.
>
>Can you help me?
>
>Thank's
>
>
>Nathalie Gagnon
>Programmeure
>Les Industries Amisco Ltée
>L'Islet QC,  G0R 2C0
>nathalie.gagnon at amisco.com
>
>
>
>
>  
>


-- 
Luke Vanderfluit.
Analyst/Programmer.
Internode Systems Pty. Ltd.