[rt-users] cc only kinda working

[tmaciak at ci.grand-rapids.mi.us]

I have found that RT never emails you if you enter your address and are logged in as that user (with that address).

Yes indeed kind of strange, but maybe it figures why send an email to yourself when you are the one doing the updating/creating etc. ??

T.J. Maciak
 
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


-----Original Message-----
From: kate.wilson [mailto:kate.wilson at inforonics.com] 
Sent: Wednesday, April 26, 2006 4:01 PM
To: 'Kristopher Lusk'; kate.wilson; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] cc only kinda working

If add kate.wilson at inforonics.com into the cc field and then click save
changes then update the following gets placed in the ticket:

"RT-Send-CC: 	kate.wilson at inforonics.com" 

But in the outgoing email, the cc does not get added. this is very strange.
could it be a permissioning thing or perhaps a scrip issue?

thanks for helping me try to sort this out!

_kate

-----Original Message-----
From: Kristopher Lusk [mailto:klusk at brit.com]
Sent: Wednesday, April 26, 2006 3:43 PM
To: 'kate.wilson'; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] cc only kinda working


You're welcome.

Hmmm that's interesting.  Well, I'm not sure how to fix that in the code.
But if you click the [Save Changes] button before you click the [Update
Ticket] button, don't the new CCs you add in the 'CC:' text box get added to
the list of recipients below the 'Message:' text box?

Kris

-----Original Message-----
From: kate.wilson [mailto:kate.wilson at inforonics.com] 
Sent: Wednesday, April 26, 2006 2:32 PM
To: 'Kristopher Lusk'; kate.wilson; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] cc only kinda working

Thank you for the response!

I have the default already set up:
"On Correspond Notify Requestors and Ccs with template Correspondence"

and it does notify CC's that have been assigned below the message text bow,
just not the one above it.




-----Original Message-----
From: Kristopher Lusk [mailto:klusk at brit.com]
Sent: Wednesday, April 26, 2006 3:26 PM
To: 'kate.wilson'; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] cc only kinda working


You need a Scrip that says "On Correspond Notify Ccs with template
Correspondence".  You probably just have one that says "On Correspond Notify
AdminCcs with template Correspondence".

Kris

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of kate.wilson
Sent: Wednesday, April 26, 2006 2:04 PM
To: 'rt-users at lists.bestpractical.com'
Subject: [rt-users] cc only kinda working

I have RT 3.4.4 installed and has been used for a while now. Here's my
problem:

In a ticket that already exists, a user click reply. IF the user adds an
email address into "CC" at the top of the ticket (right above the "subject"
field) the email does not go to that recipient. Now, anyone that is on the
"cc" list below the "Message" box on the ticket gets a copy of it just fine
(i.e. the watch as cc people).

What am i obviosuly overlooking here?

Thanks!  

_Kate Wilson

 

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html


_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html