[rt-users] Moving a ticket based on the subject line

[Prasad Deshpande]

Hi,

 

I am using RT 3.2.3, I have set one email-id for the helpdesk. Now based
on the subject I want to transfer the tickets to different queues. 

 

For example, I have assigned helpdesk at xyz.com email-id to queue called
general. Now based on the subject like 'PC', 'Software', 'Email' I want
to move the tickets to PCQueue, SoftwareQueue, EmailQueue respectively.

 

Is anybody had implement this? Any help will be greatly appreciated.

 

Thanks.

Prasad Deshpande

 

 



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