[rt-users] Resolved notifications

[. .]

To manage my companies End Of Shift Reports, i'm trying to write a scrip 
which will send a custom EOS template to all users in the EOS group upon 
ticket creation.  The EOS reports would be given a status of 'resolved' 
during creation, since they do not require anything further.  The EOS group 
exists within RT, and also within a company mail distribution list - either 
one can be used to communicate the report to the team.

This custom action works:

------
my ($status, $msg) = $self->TicketObj->AddWatcher(Type => 'Cc', Email
=> "EOS\@company.com" );
return 1;
------
But it only works by first creating the ticket as 'new', and then 'resolved' 
as a second step.  I would like all tickets, which are submitted as 
resolved, to be emailed.

The custom action code on this page looks helpful:
http://stuff.mit.edu/afs/athena/project/rt/contrib/auto-set-password.txt

But attempts to re-arrange it for my purposes failed terribly.  If anyone 
could lend a hand here, I would seriously appreciate it.

d0t

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