[rt-users] assigning tickets

[Justin Lim]

I know its somewhere in the docs but I can not find it.
 
I am trying to assign tickets to other users within the group.
 
When the ticket is unassigned its fairly easy to assign but when its already
owned by another user and when I try to change it to a different user it
states
 
"You can only reassign tickets that you own or that are unowned "
 
is there any way to change this ?
 
Thanks
 
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