[rt-users] Problems with Cc

[Mathew Snyder]

I've just got word from one of my users that we have issues with the Cc
on tickets.

One issue is that when a ticket is sent in, anyone listed in the
original email as a Cc is not added to the ticket as a Cc.

The other one concerns adding a Cc after the ticket has been created.
Sometimes, when this is done, the the email is not received by the
person added as a Cc.

Has this been seen before?  I tried doing a search through the archives
but that became tedious really fast.

Thanks,
Mathew Snyder