[rt-users] On Correspond Notification
Jason A. Smith
smithj4 at bnl.gov
Thu Aug 3 08:16:56 EDT 2006
On Wed, 2006-08-02 at 22:59, Dan Levine wrote:
> Hello Everyone,
>
> We have a plain Vanilla RT installation running perfectly right now.
> What we are trying to accomplish is this.
>
> When a ticket is created it sends the auto response to the requestor
> and a notification to all the watchers on the account.
>
> If anyone replies to that ticket via email it updates the ticket and
> sends a copy of that message to everyone but the person who just
> replied (this includes the requestor)
>
> By default the system does this, except it sends the person who has
> replied a copy of the message they just wrote (this goes for users and
> requestors). We don’t want it to send that person a copy of their own
> message.
>
> Does anyone know how to accomplish this?
I think you need to set this option in your RT_SiteConfig.pm file:
Set($NotifyActor, 0);
This should be disabled by default, someone must have turned this feature on.
~Jason
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