[rt-users] Re: 3.6 continual re-login issue

[Don Beethe]

I diff'ed our local autohandler and the 3.6 autohandler and copied in
the changes required for our LDAP. Seems it did and didn't fix the
problem. Now it is only forcing a re-login the first time and then only
when a user opens a fresh browser instance. If the browser has a cookie
set, it doesn't happen. 
I'm still trying to figure out what the conditions are that causes this
as my users want to upgrade, but not if until this is fixed. 
Beginning to wonder if it is related to Oracle database, since several
who have reported this have also mentioned Oracle database in use. 

 

Message: 5
Date: Mon, 7 Aug 2006 19:53:18 -0400
From: "Jim Meyer" <purp at acm.org>
Subject: Re: [rt-users] 3.6 continual re-login issue
To: "Jim Brandt" <cbrandt at buffalo.edu>
Cc: rt-users at lists.bestpractical.com
Message-ID:
	<c09f2f8a0608071653r109f0e30j3f5deb3665a96885 at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hello!

On 8/4/06, Jim Brandt <cbrandt at buffalo.edu> wrote:
> Then I saw this:
>
> > Finally managed to get this fixed...
> > We have a local copy of autohandler with ldap integration. Went thru

> > the ldap portion and made some changes in it and now everything is
working.
> > Seems the problem was caused by the way I had to set up our database

> > lookup versus the way corporate rt set up theirs.
> >
> > Thanks for all the help Jesse..
>
> Could someone share the changes to the LDAP integration (or point me 
> to another post I may have missed)?
>
> We're using the /local/lib/RT/User_Local.pm version and we don't have 
> an autohandler.

I probably misread this originally; I took it to mean they'd localized
the autohandler and done their own LDAP integration. If in fact it's
changes to the autohandler callback, it'd be great to know what tweaks
were required.

Thanks!

--j
-- 
Jim Meyer, Geek at Large                                    purp at acm.org


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