[rt-users] Question about pulling custom fields from email and field types

[Flynn, Timothy J]

I am creating custom fields that are the "select one value" type in rt
3.4.5.  I am reading my tickets in from email and I'd like the email to
be able to populate the custom field.  My question is in the email do I
just use the name of the custom field value or do I need to use the sort
number in the list?

Thanks,
-Tim