[rt-users] Script creation of mutiple child tickets, top ticket content issue
John McCoy, Jr
jmccoy at ggu.edu
Thu Aug 10 17:05:20 EDT 2006
Ok my bad this didn't work:
{$Transaction->Content()}
Tried:
{$Tickets{'TOP'}->Content()}
Ideas?
John McCoy, Jr wrote:
> Ok slightly moronic error on my part;
> I had the same ===Create-Ticket: header for each ticket.
> A few folks asked me just how I was doing this so her is the whole deal:
>
> Script: Employee Term Workflow
> Description: Create tickets for each task that needs doing
> Condition: Employee Termination Notice
> Action: Create Tickets
> Template: Term Tickets
> Stage: TransactionCreate
>
>
> Condition I created by hand and added via script from Essentials book
> :
> [root at tickets-dev ~]# cat
> /opt/rt3/local/lib/RT/Condition/OnEmployeeTermination.pm
> # Test to see if incoming tickets have key words in the subject
> # By jmccoy on and around July 2006
> package RT::Condition::OnEmployeeTermination;
>
>
> # Bring in setting from RT::Condition::Generic
> require RT::Condition::Generic;
> use strict;
> use vars qw/@ISA/;
> @ISA = qw(RT::Condition::Generic);
>
> sub IsApplicable {
> my $self = shift;
> return 0 unless $self->TicketObj->Subject =~ /Employee Term Notice/;
> $RT::Logger->debug('Detected TermNotice with subject = '.
> $self->TicketObj->Subject);
> return 1;
> }
>
> eval "require RT::Condition::OnEmployeeTermination_Vendor";
> die $@ if ($@ && $@ !~ qr{^Can't locate
> RT/Condition/OnEmployeeTermination_Vendor.pm});
> eval "require RT::Condition::OnEmployeeTermination_Local";
> die $@ if ($@ && $@ !~ qr{^Can't locate
> RT/Condition/OnEmployeeTermination_Local.pm});
>
> 1;
>
> Template: CreateMultiple Tickets
> ===Create-Ticket: Remove Groupwise User
> Subject: Disable Novell Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled in eDir and Groupwise. Please remember to resolve this
> ticket when it is done.
> {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
> {$Transaction->Content()}
> ENDOFCONTENT
>
> ===Create-Ticket: Remove UNIX User
> Subject: Disable UNIX Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled on NS1 and datatle. Remember to run exports_accounts.pl on
> NS1. Best to use passwd -l username. Please remember to resolve this
> ticket when it is done.
> {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
> {$Transaction->Content()}
> ENDOFCONTENT
>
> ===Create-Ticket: Remove TELECOM User
> Subject: Disable Telecom Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled in the PBX. Please remember to resolve this ticket when it
> is done.
> {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
> {$Transaction->Content()}
> ENDOFCONTENT
>
> The idea short term is HR fills out a web page that sends this email:
>
> To: infrastructure at tickets-dev.ggu.edu
> Subject: Employee Term Notice
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> Content-Transfer-Encoding: 7bit
>
> EMAIL: jdoe at ggu.edu
> DEPT: ETS
> NAME: Jane Doe
> DATE: 07132006
>
>
> Long term is a database event will send this email.
>
>
>
>
> John McCoy wrote:
>> I'm still working on a workflow process and I gotten it to create
>> single child tickets properly but as soon as I try to create multiples
>> in one template it fails. RT 3.6 on RHEL 4 fastcgi
>>
>> Thanks for any pointers.
>>
>> [Wed Aug 9 21:48:16 2006] [debug]: Converting 'ISO-8859-1' to 'utf-8'
>> for text/plain - Employee Term Notice (/opt/rt3/lib/RT/I18N.pm:226)
>> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
>> transaction #11147 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
>> transaction #11148 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
>> transaction #11149 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
>> transaction #11150 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
>> transaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>> [Wed Aug 9 21:48:16 2006] [debug]: About to prepare scrips for
>> transaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:164)
>> [Wed Aug 9 21:48:16 2006] [debug]: Found 4 scrips
>> (/opt/rt3/lib/RT/Scrips_Overlay.pm:364)
>> [Wed Aug 9 21:48:17 2006] [debug]: Detected Term Notice with subject
>> = Employee Term Notice
>> (/opt/rt3/local/lib/RT/Condition/OnEmployeeTermination.pm:17)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: ===
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:811)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: Remove
>> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-Remove
>> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable Novell
>> Account (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content:
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the
>> parent ticket { $Tickets{'TOP'}->Id() } needs to be disabled in eDir
>> and Groupwise. Please remember to resolve this ticket when it is done.
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line:
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: Remove
>> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-Remove
>> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable UNIX
>> Account (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content:
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the
>> parent ticket { $Tickets{'TOP'}->Id() } needs to be disabled on NS1
>> and datatle. Remember to run exports_accounts.pl on NS1. Best to use
>> passwd -l username. Please remember to resolve this ticket when it is
>> done. (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line:
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: Remove
>> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-Remove
>> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable Telecom
>> Account (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content:
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the
>> parent ticket { $Tickets{'TOP'}->Id() } needs to be disabled in the
>> PBX. Please remember to resolve this ticket when it is done.
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
>> [Wed Aug 9 21:48:17 2006] [debug]: About to commit scrips for
>> transaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:173)
>> [Wed Aug 9 21:48:17 2006] [info]:
>> <rt-3.6.0-28759-1155160096-253.10025-3-0 at ggu.edu> #10025/11151 - Scrip
>> 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>> [Wed Aug 9 21:48:17 2006] [debug]: About to think about scrips for
>> transaction #11152 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>> [Wed Aug 9 21:48:17 2006] [info]:
>> <rt-3.6.0-28759-1155160096-253.10025-3-0 at ggu.edu> sent To:
>> jmccoy at ggu.edu (/opt/rt3/lib/RT/Action/SendEmail.pm:312)
>> [Wed Aug 9 21:48:17 2006] [info]:
>> <rt-3.6.0-28759-1155160097-1982.10025-4-0 at ggu.edu> #10025/11151 -
>> Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>> [Wed Aug 9 21:48:17 2006] [info]:
>> <rt-3.6.0-28759-1155160097-1982.10025-4-0 at ggu.edu> No recipients
>> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>> [Wed Aug 9 21:48:17 2006] [debug]: In CreateByTemplate
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:571)
>> [Wed Aug 9 21:48:17 2006] [debug]:
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:579)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-Remove
>> Groupwise User of RT::Ticket=HASH(0xaeaca58)
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: evaluating
>> Subject: Disable Novell Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled in eDir and Groupwise. Please remember to resolve this
>> ticket when it is done.
>> ENDOFCONTENT
>>
>> Subject: Disable UNIX Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled on NS1 and datatle. Remember to run exports_accounts.pl
>> on NS1. Best to use passwd -l username. Please remember to resolve
>> this ticket when it is done.
>> ENDOFCONTENT
>>
>> Subject: Disable Telecom Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled in the PBX. Please remember to resolve this ticket when
>> it is done.
>> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: yielding
>> Subject: Disable Novell Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled in
>> eDir and Groupwise. Please remember to resolve this ticket when it is
>> done.
>> ENDOFCONTENT
>>
>> Subject: Disable UNIX Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled on NS1
>> and datatle. Remember to run exports_accounts.pl on NS1. Best to use
>> passwd -l username. Please remember to resolve this ticket when it is
>> done.
>> ENDOFCONTENT
>>
>> Subject: Disable Telecom Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled in the
>> PBX. Please remember to resolve this ticket when it is done.
>> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
>> [Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xae8e668) not a recognised
>> queue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)
>> [Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea8c04) No
>> queue given for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)
>> [Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticket
>> create-Remove Groupwise User for 10025 Could not create ticket. Queue
>> not set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-Remove
>> Groupwise User of RT::Ticket=HASH(0xaeaca58)
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: evaluating
>> Subject: Disable Novell Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled in eDir and Groupwise. Please remember to resolve this
>> ticket when it is done.
>> ENDOFCONTENT
>>
>> Subject: Disable UNIX Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled on NS1 and datatle. Remember to run exports_accounts.pl
>> on NS1. Best to use passwd -l username. Please remember to resolve
>> this ticket when it is done.
>> ENDOFCONTENT
>>
>> Subject: Disable Telecom Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled in the PBX. Please remember to resolve this ticket when
>> it is done.
>> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: yielding
>> Subject: Disable Novell Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled in
>> eDir and Groupwise. Please remember to resolve this ticket when it is
>> done.
>> ENDOFCONTENT
>>
>> Subject: Disable UNIX Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled on NS1
>> and datatle. Remember to run exports_accounts.pl on NS1. Best to use
>> passwd -l username. Please remember to resolve this ticket when it is
>> done.
>> ENDOFCONTENT
>>
>> Subject: Disable Telecom Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled in the
>> PBX. Please remember to resolve this ticket when it is done.
>> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
>> [Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xada31d0) not a recognised
>> queue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)
>> [Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea581c) No
>> queue given for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)
>> [Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticket
>> create-Remove Groupwise User for 10025 Could not create ticket. Queue
>> not set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-Remove
>> Groupwise User of RT::Ticket=HASH(0xaeaca58)
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: evaluating
>> Subject: Disable Novell Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled in eDir and Groupwise. Please remember to resolve this
>> ticket when it is done.
>> ENDOFCONTENT
>>
>> Subject: Disable UNIX Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled on NS1 and datatle. Remember to run exports_accounts.pl
>> on NS1. Best to use passwd -l username. Please remember to resolve
>> this ticket when it is done.
>> ENDOFCONTENT
>>
>> Subject: Disable Telecom Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs
>> to be disabled in the PBX. Please remember to resolve this ticket when
>> it is done.
>> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
>> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: yielding
>> Subject: Disable Novell Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled in
>> eDir and Groupwise. Please remember to resolve this ticket when it is
>> done.
>> ENDOFCONTENT
>>
>> Subject: Disable UNIX Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled on NS1
>> and datatle. Remember to run exports_accounts.pl on NS1. Best to use
>> passwd -l username. Please remember to resolve this ticket when it is
>> done.
>> ENDOFCONTENT
>>
>> Subject: Disable Telecom Account
>> Parents: TOP
>> Queue: Support
>> Owner: jmccoy
>> Requestor: nobody
>> Content-Type: text/plain
>> Content:
>> The user listed in the parent ticket 10025 needs to be disabled in the
>> PBX. Please remember to resolve this ticket when it is done.
>> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
>> [Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xaecbe48) not a recognised
>> queue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)
>> [Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea7e34) No
>> queue given for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)
>> [Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticket
>> create-Remove Groupwise User for 10025 Could not create ticket. Queue
>> not set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)
>> [Wed Aug 9 21:48:17 2006] [debug]: Handling links for
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Handling links for
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Handling links for
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP:
>> 10025 (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
>> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid
>> object (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
>> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
>> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
>> [Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)
>> [Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)
>> [Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for
>> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)
>> [Wed Aug 9 21:48:17 2006] [info]: Ticket 10025 created in queue
>> 'Infrastructure' by jmccoy (/opt/rt3/lib/RT/Ticket_Overlay.pm:745)
>>
>
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