[rt-users] rt-mailgate/libdb4.3 error on debian? RT3.4 and 3.6

Jon Daley bestpractical at jon.limedaley.com
Fri Aug 11 02:17:41 EDT 2006


 	I recently started having trouble with rt-mailgate where I get the 
error at the bottom of this email.
 	I checked my aptitude logs to see what I had upgraded, and there 
are a number of packages, though libdb4.3 looks somewhat promising.  I 
have not tried downgrading it yet.
 	I assumed that since I am running debian testing, and RT was 
orphaned a while back, that something was broken, and perhaps would be 
fixed in upgrading to 3.6.  So, I went ahead and did that (amazing how 
easy it was...) but I still get the same error.

 	I can connect to the mail-gateway URL in my browser, and without 
any parameters, it will create a ticket with an empty body, etc. so it 
seems like that is all working.  I haven't gone all the way down the path 
yet, but it appears the failure is in LWP::Protocol, though that module 
hasn't been changed in a while, so it must be something upstream affecting 
it.
 	Any ideas?  I know there are others of you running Debian - anyone 
up-to-date on the testing branch?

procmail: Executing "/usr/bin/rt-mailgate,--debug,--queue,Support,
--action,correspond,--url,https://limedaley.com/support/"

Connecting to https://limedaley.com/sup
                   port//REST/1.0/NoAuth/mail-gateway 
at /usr/bin/rt-mailgate line 99, <> line 1.
An Error Occurred
=================
500 Can't connect to limedaley.com:443 (Illegal seek)
This is /usr/bin/rt-mailgate exiting because of an undefined server error 
at /usr/bin/rt-mailgate line 147, <> line 1.
procmail: Program failure (75) of "/usr/bin/rt-mailgate"




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