[rt-users] Need RT Help!

Steve Berg checkpoint at ozbergs.com
Mon Aug 14 15:46:13 EDT 2006 

Okay more logs...  these are from the httpd error logs.  They don't 
really give me anything more than there is some kind of FastCGI / Mason 
error.

Any ideas?!  I'm panicking now! Have to get this system back up!!

-Steve


[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Action/Generic.pm:80], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:178], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Scrip_Overlay.pm:473], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Scrips_Overlay.pm:236], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Transaction_Overlay.pm:162], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Record.pm:1438], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2404], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2319], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Interface/Web.pm:510], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/share/html/Ticket/Display.html:138], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/share/html/Ticket/Update.html:214], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/local/html/autohandler:173], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
(/opt/rt3/lib/RT/Scrip_Overlay.pm:481), referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: [Mon Aug 14 19:45:11 2006] 
[error]: Scrip Prepare 15 died. - Undefined subroutine 
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 
108., referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: Stack:, referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Action/Generic.pm:108], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Action/Generic.pm:80], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:178], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Scrip_Overlay.pm:473], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Scrips_Overlay.pm:236], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Transaction_Overlay.pm:162], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Record.pm:1438], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:11 2006] [warn] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" started (pid 11131)
[Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2404], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2319], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/lib/RT/Interface/Web.pm:510], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/share/html/Ticket/Display.html:138], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/share/html/Ticket/Update.html:214], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
[/opt/rt3/local/html/autohandler:173], referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528
[Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server 
"/opt/rt3/bin/mason_handler.fcgi" stderr: 
(/opt/rt3/lib/RT/Scrip_Overlay.pm:481), referer: 
http://itsupport/Ticket/Update.html?Action=Respond&id=2528

Steve Berg wrote:
> Hey All,
> 
> I've just started getting the following error when using RT.  Everything 
> was working fine until yesterday at 15:34 when the follow messages 
> started filling my logs.  There were definitely no changes on this 
> machine at that time yesterday.
> 
> Any ideas?  My RT system is not working and I need to get this fixed!!!
> 
> Aug 14 12:24:23 itsvr1 RT: Scrip Prepare 1 died. - Undefined subroutine 
> &Scalar::Util::weaken called at /opt
> /rt3/lib/RT/Action/Generic.pm line 108.  Stack:   
> [/opt/rt3/lib/RT/Action/Generic.pm:108]   [/opt/rt3/lib/RT
> /Action/Generic.pm:80]   [/opt/rt3/lib/RT/ScripAction_Overlay.pm:178]   
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:47
> 3]   [/opt/rt3/lib/RT/Scrips_Overlay.pm:236]   
> [/opt/rt3/lib/RT/Transaction_Overlay.pm:162]   [/opt/rt3/lib/
> RT/Record.pm:1438]   [/opt/rt3/lib/RT/Ticket_Overlay.pm:2404]   
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2319]   [
> /opt/rt3/share/html/Ticket/Elements/PreviewScrips:82]   
> [/opt/rt3/share/html/Ticket/Update.html:135]   [/opt
> /rt3/local/html/autohandler:173]  (/opt/rt3/lib/RT/Scrip_Overlay.pm:481)
> 
> -Steve
> 
> 
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